Call us: 020 7935 4679

Our Privacy Policy

EuroCave Importers Ltd trading as EuroCave UK will treat all your personal information as confidential, although we reserve the right to disclose this information in the circumstances set out below. We will comply with all applicable UK Data Protection and consumer legislation.

EuroCave ‘s personal data protection policy

The EuroCave Company is committed to protecting the personal data and privacy of its customers and anyone who accesses its applications and websites.

EuroCave undertakes to ensure the highest level of personal data protection in accordance with data protection legislation and applicable European regulations.

1. Identity of the data controller

Within the scope of activities of the and websites and the EuroCave mobile application, personal data is collected by:

Company registration no.: 320 316 995 00093
LYON trade register

Head office:
24 rue Francis de Pressensé
69100 Villeurbanne

Hereafter termed “EuroCave”

2. Personal data collected on our sites

2.1. What is personal data?

The definition of personal data (hereafter termed “Personal Data”) is information relating to a natural person identified or able to be identified, directly or indirectly, by referring to an identification number or to one or several elements specific to that person.

2.2. What kind of personal data does EuroCave collect?

EuroCave is likely to collect your Personal Data, notably: your title, surname, first name, postal address, email address, password, telephone number, IP address, browsing and connection data, order history, delivery incidents, claims and payment information.

When personal data is being collected, information to be completed by users which is compulsory in nature is indicated by an asterisk. If you do not want to provide this information, which is considered essential, you will not be able to use certain services or functionalities on our websites.

2.3. How does EuroCave collect Personal Data?

EuroCave can collect Personal Data from you, or receive it from you (via our websites, questionnaires, application forms and social networks).

We notably collect your information when:

  • You create your “My account” customer account
  • You place an order on our websites, applications or in one of our stores
  • You browse our sites and applications and consult products
  • You contact our Customer Service Department
  • You complete a form on one of our sites

In this way, this Personal Data can be collected both directly (creation of an account, for example) and indirectly (using cookies, for example).

We also carry out web analytics via the Google Analytics tool, we measure, for example, the number of pages viewed, the number of site visits, as well as the activity of visitors to the site and how frequently they return.

3. Reasons–use of your Personal Data

Your personal data allows us to improve and customise the services that we offer you, notably on our EuroCave applications, mobile sites and websites as well as the information that we send you.

EuroCave undertakes to only collect Personal Data for the precise, explicit and legitimate reasons mentioned hereafter and to not subsequently process this data in a way which is incompatible with these reasons.

3.1. Managing your orders

Your personal data is necessary for managing your orders and our commercial relationship. This information shall also be able to be stored as evidence in accordance with regulatory and legal obligations (payment, guarantee, after-sales service, disputes).

3.2. EuroCave newsletters and information

  • Notification emails

After placing an order, you will receive notification emails allowing you to track your order (order confirmation, information regarding delivery, etc.). These messages are required in order to allow your orders to be tracked and are sent independently of any choice you make regarding EuroCave newsletters.

  • EuroCave newsletters

If you agreed to receive EuroCave newsletters, you shall be able to receive offers from our brand electronically (email, SMS) so that we can update you on our news and inform you of advantages you can benefit from.

We measure the opening rate of our electronic messages in order to best adapt them to your requirements.

If you no longer wish to receive offers and information from EuroCave, you can unsubscribe from this service at any time by clicking the unsubscribe link found at the bottom of each email or by notifying us in writing at the following address:

EuroCave Internet Department
57 Chiltern Street

  • Mail

You are likely to receive offers and information by post from EuroCave. You can cancel this service at any time by informing us in writing at the following address:

EuroCave Customer Service Department
57 Chiltern Street

4. Recipients of data

Within the scope of a strict confidentiality and access management policy, only recipients duly authorised by EuroCave can access information that you have communicated to us.

4.1.      Sharing Personal Data internally

In accordance with the purposes for which the Personal Data was initially collected and/or which you subsequently expressly agreed to, your personal data can be communicated to the EuroCave dealer in your sector in order to most effectively find out about you and in this way provide you with the best possible service and, where relevant, send offers which best suit your requirements.

4.2.      Sharing Personal Data with third parties

Personal Data is also likely to be communicated to partner companies which EuroCave uses within the scope of implementing services and orders notably management, fulfilment, processing and payment.

  • Retargeting

We inform you that we can communicate to partners some of your data, such as sociodemographic data, buyer profile, cookies or encrypted technical identifiers without it being possible for them to identify you:

  • for the purposes of retargeting on our website or on third-party websites (also refer to the retargeting and cookies section);
  • to allow us to link up your various devices (computers, mobile telephone…) and provide a harmonised experience on the various devices that you use.

You can object, at any time, to us communicating data to partners for retargeting purposes by clicking here or by writing to:

EuroCave Customer Service Department
57 Chiltern Street

5. Transferring Personal Data outside the EU

You are informed that your Personal Data can be transmitted by EuroCave, for the purposes defined in these conditions, to companies and partners located in countries outside the European Union which do not have a suitable level of Personal Data protection.

Within the scope of transferring your personal information abroad, we inform you that this is governed by the presence of Standard Terms of the European Commission which ICO (British data protection authority) has previously recognized as guaranteeing a sufficient level of protection of privacy and human rights.

Whatever the circumstances, EuroCave undertakes to maintain a similar level of personal data protection to that ensured by EuroCave and European legislation.

6. Storage of your Personal Data

EuroCave only stores Personal Data linked to your account and orders for the time required to carry out the operations for which it is being collected and in accordance with regulations in force.

In this way, Personal Data is stored for a duration of 10 years from the date of its collection or after the last contact from you, where relevant (for potential customers) or from the date our commercial relationship is terminated (for customers).

7. Social networks

Use of your data in relation to social networks and EuroCave applications or services in relation to these social networks is likely to result in the collection and exchange of certain data between social networks and EuroCave.

We recommend that you consult the personal data protection policies of social networks in order to find out exactly what information is collected by them and which can be transmitted to EuroCave in relation to its sites and applications as well as the reasons for using your data, notably for advertising purposes. You can directly set data confidentiality and access on social networks.

EuroCave collects for its own use certain Personal Data and information in relation to your activity on EuroCave social networks pages or EuroCave applications and sites which use the services of social networks. This data is used for advertising purposes to improve our commercial relationship and the advertisements that are sent to you in order to offer you a customised, social experience.

Information gathered by EuroCave for its own use through EuroCave services, sites or applications in relation to social networks is governed by these conditions and conditions specific to EuroCave applications.

However, EuroCave is not responsible for how social networks use your data for their own purposes.

  • Social plug-ins

Our site uses social plug-ins. This notably concerns the small buttons “like”, “share” of third-party social networks such as Facebook, Twitter, Instagram, Google and others that you will find on our applications or websites.

They allow you to (“like”) and share information from our websites and applications with your friends on social networks.

When you consult a page on our EuroCave sites (Internet or mobile) containing social plug-ins, a connection is established with the servers of social networks (Facebook, Twitter...) which are then informed that you have accessed the corresponding page of the EuroCave site consulted, even if you do not have a Facebook or Twitter user account, and even if you are not signed into your Facebook or Twitter account.

If you do not want social networks to post your actions from plug-ins in your accounts on social networks, you must log out of your social networks before visiting our site.

  • Customisation of advertising

The information that you receive from EuroCave shall be able to be customised according to the data that EuroCave collects via social networks.

If you use EuroCave services (sites or applications) or join a page belonging to EuroCave’s social networks, EuroCave is likely to receive information about you, notably your public profile and interests communicated on social networks or any other data which you previously authorised us to receive.

EuroCave advertisements linked to your profile and the information that you post or share (your interests) shall be able to be displayed on your social network pages.

If you do not want social networks or third-parties, including EuroCave, to gather or use information based on your profile or your activity on websites, devices or applications outside of social networks for the purposes of displaying advertisements, we recommend that you refer to the social network conditions in order to find out the methods of setting, unsubscribing or controlling the display of advertisements.

8. Cookies and retargeting

Our sites and applications are designed to pay particular attention to the requirements and expectations of our customers and are therefore likely to use cookies and similar technology.

A “cookie” is a small text file likely to be saved in a dedicated area of your computer, smartphone or other computer medium when you visit a website.

Subject to your consent, EuroCave may gather browsing information using cookies, in a secure way which is limited in time.

Cookies and other similar technology are collected in order to:

  • allow or facilitate the use of our websites and applications
  • tailor our services and advertisements to your requirements: notably to access your account, manage your basket, store products consulted and customise offers and information that we send to you
  • benefit from our customised advice and be informed about our promotional offers in accordance with consent given by you.
  • obtain information about your browsing habits

We inform you that we can also use advanced targeting functionalities for displaying our advertisements notably “retargeting” functionalities (by displaying advertisements when you are browsing outside our site or by email contact after you have consulted products on our site). These functionalities made possible using cookies are offered by partners, in order to show you advertisements most suited to your requirements and in relation to your recent behaviour on our site.

The length of time information from cookies or similar technology is stored cannot, in any circumstances, exceed thirteen (13) months, unless otherwise agreed by you.

You can, at any time, change the settings applicable to cookies by configuring the privacy protection parameters of your Internet browser.

For further information about cookies and comparable technology, consult our cookie policy by clicking here. (page to be inserted later)

9. Use of your Personal Data in relation to the EUROCAVE Mobile application

If you use the EuroCave mobile application, certain Personal Data can be collected by the publishers of operating systems used in your mobile telephone.

We recommend that you read the confidentiality policies of operating system publishers (iOS, Android) in order to find out how operating system publishers use your data as data controllers.

10. Safety of Personal Data

EuroCave ensures that it protects and safeguards the Personal Data that you have chosen to communicate to it and that it has taken the necessary organisational, electronic and physical protection measures in order to prevent any loss, misuse, damage, destruction or disclosure of personal data.

Your Personal Data is stored in our databases which can only be accessed by our employees, dealers and service providers. Our aim is to always store your Personal Data in the safest, most secure way.

11. Your rights

In compliance with personal data regulations in force, you have the right to be informed, access, unsubscribe, transfer, limit processing, object to, rectify or delete your Personal Data.

You can exercise your rights at any time, by writing us here, or sending us a letter to the address below, with proof of your identity:

EuroCave Customer Service Department
57 Chiltern Street

Any request to exercise your rights must be signed and accompanied by a photocopy of an identity card bearing your signature and must state the address to which we must send the reply. A reply shall be sent to you within one (1) month of receiving the request.

You also have the right to contact any appropriate supervisory authority, such as CNIL, if you think that the way in which your Personal Data has been processed contravenes the requirements of applicable Personal Data regulations.

12. Modifications to the Personal Data Policy

EuroCave reserves the right to modify this Personal Data policy at any time.

In case of modifications, the last version of this policy published on the websites governs EuroCave’s use of your Personal Data.

You shall be able to consult it at any time on this page.

For any information on Personal Data protection, you can also consult the UK Data Protection Authority website:

To exercise your right to information, access, unsubscription, portability, limitation of treatment, opposition, rectification or deletion of your Personal Data, please fill in the form below:

Contact EuroCave UK

First name: *

Last name: *

Email Address: *

Postcode: *


Message to EuroCave UK: *  Required


Fields marked with an * are mandatory.